FAQ

The Ins And Outs of How We Do Business

Frequently asked questions

General

Services

PRICING AND PLANS

SCHEDULING

BILLING POLICIES

We focus on consistent, professional pool cleaning that’s built on trust and reliability. Our route-based service ensures you get the same day and quality every week, and we supply all the chemicals needed — so there’s nothing for you to worry about.

On top of that, every new customer gets a free service quote, a free first cleaning, and your first full month absolutely free. It’s our way of proving our value before you ever pay a dime- No strings attached.

Billing & Pricing

Simple, transparent pricing with exceptional service — start free, stay only if you love it.

Payments Accepted

We accept Visa, Mastercard, American Express, Discover, Apple Pay, PayPal, and secure bank transfers (ACH). Powered by Wix Payments, QuickBooks, and Clover for your convenience.

Cancellation Policy

We understand plans change. You may cancel or reschedule your service anytime with at least 24 hours’ notice to avoid charges.

Cancellations made less than 24 hours before your appointment may be subject to a fee. Free trials must be canceled before the billing date to avoid renewal charges.

Satisfaction Guarantee

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FAQ

What makes Your Pool Guy different?

Can I upgrade or downgrade my plan later?

Do you send service updates or photos?

Billing & Pricing